Question 1

How to transfer ChildView license on a different machine?

Accepted Answer

To transfer ChildView and use the same activation to a new machine.

1. Run ChildView on the old computer and on the main screen click on the logo.

https://static.wixstatic.com/media/7e210a_1bdbaf1f4d364665ab8b3d59463812b9~mv2.png

2. A screen will show your Computer ID and Serial Code. Take note of the serial code and click on the Remove License button to remove license. You can now install and activate ChildView on a new machine.

https://static.wixstatic.com/media/7e210a_9efedfa40f14420997ffe4d986929ca5~mv2.png

Question 2

When I try to open ChildView I receive a message saying "This version of ChildView has expired." What do I do?

Accepted Answer

Install the latest update, version, or license extension. If you can not find the latest update, version, or license extension please call our support line. The number of the latest version is posted on the "Current Version" page under "Product Info" on our website. If think you have installed the latest update, ensure that it was installed in the same directory at the complete program. If you are using a short-cut or desktop icon to access the program, ensure that the "target" is pointing to the correct file path.

Question 3

My computer crashed and I have to reinstall my ChildView program. What do I need?

Accepted Answer

You need to install the most recent "Complete" version. Please send us an email explaining what has happened and requesting the full installer. When you receive our email with the download link, first download and install the program and then save the license file in the same directory as the ChildView® program has been installed. Then open ChildView® and follow the activation instructions.

Question 4

I've compared the results of other calculation software to ChildView and obtained different results. Why?

Accepted Answer

There could be a number of different reasons.

The following discusses a few of the most common ones. All the calculations done by the ChildView software, with the exception of the Child Support Guideline table look up, are time sensitive. ChildView uses the most current information at the time of a specific version release if the current year is chosen. For example, version 2024.1.0 incorporates all the federal, provincial and territorial income tax changes that are effective for January 1, 2024. This includes not only the standard changes due to indexation but also the relevant changes that have been announced in the federal, provincial and territorial budgets prior to the version release date. Changes announced after a version release date are incorporated into the next release, the timing of which will depend on the magnitude of the changes. Because ChildView issues regular updates, mid-year tax changes are addressed in a timely manner.

Benefits programs are administered by governments on a July to June cycle, not on the calendar year cycle of income tax. ChildView's calendar year calculations include blended benefits comprised of the January to June and July to December cycles. In addition, the ChildView program allows you to choose whether to use the "base taxation year" incomes or the current year income when doing the benefits calculations.

Further, calculated results are dependent on the assumptions that go into the calculations. Different assumptions produce different results. For example, different results might be obtained where one calculation assumes that the recipient is a single parent and the other reflects the fact that the recipient is living in a common-law relationship. Through the detailed reporting available in the software, ChildView makes the assumptions used in the calculations transparent. While ChildView cannot comment on what other calculators may or may not be doing, if you require verification or an explanation of specific numbers, we are happy to provide you with complete details. Also, in the print preview of the ChildView cashflow report (Shedule D) clicking on a number highlighted in blue will allow you to drill down to greater detail, such as the composition of the benefits number. This feature is also available in all the spousal support reports as well.

Question 5

How do I install ChildView on a computer with multiple user profiles?

Accepted Answer

To ensure a successful installation of ChildView on a computer with multiple user profiles, please follow these steps:

1. Log in as Administrator: Log in to the computer using an account with administrator privileges.

2. Install ChildView: 
	• Download the full ChildView installer.
	• Run the installer and follow the on-screen instructions.

3. Install License File (Standalone Licenses Only): 
	• If you have a standalone license, download and install the license file.
	• (Skip this step if you have a contract license.)

4. First Launch (Run as Administrator): 
	• Option 1 (Desktop Shortcut): Right-click the ChildView desktop shortcut and 	select "Run as administrator."
	• Option 2 (Directly from Folder): If the desktop shortcut option is unavailable, navigate to the C:\ChildView\CVMain32 folder, right-click CV2000.EXE, and select "Run as administrator."

5. Grant User Permissions: Ensure standard users have read/write access to the C:\ChildView folder.

The Best Tool for Family Law Calculations.

1-800-787-8620
support@childview.ca

The Best Tool for Family Law Calculations.

1-800-787-8620 support@childview.ca

1-800-787-8620
support@childview.ca