You need to install the most recent "Complete" version. Please send us an email explaining what has happened and requesting the full installer. When you receive our email with the download link, first download and install the program and then save the license file in the same directory as the ChildView® program has been installed. Then open ChildView® and follow the activation instructions.

To transfer ChildView and use the same activation to a new machine. 1. Run ChildView on the old computer and on the main screen click on the logo. 2. A screen will show your Computer ID and Serial Code. Take note of the serial code and click on the Remove License button to remove license. You can now install and activate ChildView on a new machine.

Install the latest update, version, or license extension. If you can not find the latest update, version, or license extension please call our support line. The number of the latest version is posted on the "Current Version" page under "Product Info" on our website. If think you have installed the latest update, ensure that it was installed in the same directory at the complete program. If you are using a short-cut or desktop icon to access the program, ensure that the "target" is pointing to the correct file path.

The automatic Windows 24H2 update may cause the following issues with ChildView. 1. Unexpected Reinstallation Prompt After Double Clicking ChildView Desktop Shortcut: If, upon clicking the ChildView desktop icon, Windows attempts to reinstall the application and requests the installer location, cancel the prompt and delete the existing desktop icon. Navigate to the C:\ChildView\CVMain32 folder. Right-click on CV2000.EXE. Select "Show more options." Choose "Send to" and then "Desktop (create shortcut)." Rename the newly created desktop shortcut (matching the image below). Press F2 to rename it to "ChildView" 2. ChildView Does Not Open or Launch: Navigate to the C:\ChildView\CVMain32 folder. Disable all Windows compatibility settings for CV2000.EXE by right-clicking the file. Recommended Windows 24H2 Update Procedure for ChildView Users: To minimize potential compatibility issues with ChildView during the Windows 24H2 update, we recommend the following manual update procedure: 1. Backup and Restore Point: Before proceeding, create a system restore point or perform a full system backup. 2. Download Windows 24H2 ISO: Download the Windows 24H2 ISO file from the official Microsoft website: https://www.microsoft.com/en-ca/software-download/windows11 3. Mount and Run Setup: Mount the downloaded ISO file. Run the Windows 24H2 setup from the mounted drive. Important Considerations: Our internal testing has shown successful updates from Windows 22H2 and 23H2 to 24H2 using the ISO method. If the ISO update method is not feasible, alternative user feedback suggests uninstalling ChildView before initiating the automatic Windows 24H2 update. Fix on ChildView reinstallation issues after Windows 24H2 update and reinstalling Windows is not an option. The Windows 24H2 update has introduced compatibility problems affecting numerous applications, including ChildView. To address this ChildView issue where you have updated to 24H2 and uninstall ChildView and can’t reinstall, we recommend the following: 1. Report the Issue to Microsoft: Please submit a detailed report of this issue and screen recording of this issue to Microsoft via the Feedback Hub . This will help them develop a permanent solution. 2. Reinstall ChildView (If Necessary): If you have uninstalled ChildView and are experiencing reinstallation issues, and reinstalling Windows is not an option, please proceed with the next steps. Install the full ChildView version and f you encounter an error message during installation, click "Continue" until the process completes. 3. Email support@childview.ca requesting the script to manually register components.

There could be a number of different reasons. The following discusses a few of the most common ones. All the calculations done by the ChildView software, with the exception of the Child Support Guideline table look up, are time sensitive. ChildView uses the most current information at the time of a specific version release if the current year is chosen. For example, version 2024.1.0 incorporates all the federal, provincial and territorial income tax changes that are effective for January 1, 2024. This includes not only the standard changes due to indexation but also the relevant changes that have been announced in the federal, provincial and territorial budgets prior to the version release date. Changes announced after a version release date are incorporated into the next release, the timing of which will depend on the magnitude of the changes. Because ChildView issues regular updates, mid-year tax changes are addressed in a timely manner. Benefits programs are administered by governments on a July to June cycle, not on the calendar year cycle of income tax. ChildView's calendar year calculations include blended benefits comprised of the January to June and July to December cycles. In addition, the ChildView program allows you to choose whether to use the "base taxation year" incomes or the current year income when doing the benefits calculations. Further, calculated results are dependent on the assumptions that go into the calculations. Different assumptions produce different results. For example, different results might be obtained where one calculation assumes that the recipient is a single parent and the other reflects the fact that the recipient is living in a common-law relationship. Through the detailed reporting available in the software, ChildView makes the assumptions used in the calculations transparent. While ChildView cannot comment on what other calculators may or may not be doing, if you require verification or an explanation of specific numbers, we are happy to provide you with complete details. Also, in the print preview of the ChildView cashflow report (Shedule D) clicking on a number highlighted in blue will allow you to drill down to greater detail, such as the composition of the benefits number. This feature is also available in all the spousal support reports as well.

To ensure a successful installation of ChildView on a computer with multiple user profiles, please follow these steps: 1. Log in as Administrator: Log in to the computer using an account with administrator privileges. 2. Install ChildView: • Download the full ChildView installer. • Run the installer and follow the on-screen instructions. 3. Install License File (Standalone Licenses Only): • If you have a standalone license, download and install the license file. • (Skip this step if you have a contract license.) 4. First Launch (Run as Administrator): • Option 1 (Desktop Shortcut): Right-click the ChildView desktop shortcut and select "Run as administrator." • Option 2 (Directly from Folder): If the desktop shortcut option is unavailable, navigate to the C:\ChildView\CVMain32 folder, right-click CV2000.EXE, and select "Run as administrator." 5. Grant User Permissions: Ensure standard users have read/write access to the C:\ChildView folder.